Frequently Asked Questions

Return Policy

We offer a 14-day return window starting from the date you receive your item. You must request a return within this timeframe for your return to be eligible.

To qualify for a return:

• The item must be in its original condition: unused, unworn, with tags, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Please note: The item in question may have come from a third-party suppliers for product fulfillment, processing returns may involve additional time to coordinate with these suppliers.

How to Start a Return

To initiate a return, email us at melissa@aqcsupplyco.com with your order number and the reason for the return request.

Once your return is approved, we will provide further instructions on where to send your item. Please note that:

• We do not provide return shipping labels for items fulfilled by third-party suppliers.
• Items returned without prior approval will not be accepted.
• Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was shipped.

For any questions regarding returns, feel free to contact us at melissa@aqcsupplyco.com.

Damages, Defects, and Incorrect Items

Please inspect your order upon arrival and contact us immediately if you notice any damage, defects, or receive an incorrect item. Email us within 48 hours of receipt at melissa@aqcsupplyco.com so we can assess the situation and offer a resolution, which may include a replacement, exchange, or refund.

Non-returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products (e.g., special orders)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have questions about whether your item qualifies for a return, contact us before placing your order.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, you will need to return the original item (if eligible) and place a new order for the desired item. 

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Please note:

• Refunds may be subject to a restocking fee of 3% of the order value, which will be deducted from the total refund amount.
• If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at melissa@aqcsupplyco.com.

Restocking and Shipping Fees

For non-defective returns, a restocking fee of 3% will be applied, and the customer will be responsible for covering return shipping costs. This fee helps us cover the administrative and supplier-related expenses incurred from processing returns.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Please note:

• Refunds may be subject to a restocking fee of 3% of the order value, which will be deducted from the total refund amount.
• If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at melissa@aqcsupplyco.com.

The best way to change your order is to contact our support at melissa@aqcsupplyco.com.

NOTE: If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. 

Email: melissa@aqcsupplyco.com

Damages, Defects, and Incorrect Items

Please inspect your order upon arrival and contact us immediately if you notice any damage, defects, or receive an incorrect item. Email us within 48 hours of receipt at melissa@aqcsupplyco.com so we can assess the situation and offer a resolution, which may include a replacement, exchange, or refund. We will require a picture of the damage/defect reason.

**Shipping Policy:** Please note that if you purchase multiple items from our online store, they may be delivered separately or at different times, as our products are stored and fulfilled from various locations across the United States.